Frequently Asked Questions

For specific product information or pricing, it's best to contact us through our Contact Us page or by phone at +1-630-462-9600.

We offer a range of products, including mechanical seals, lip seals, magnetic seals, PTFE seals, and OEM replacement seals. For detailed information on available parts and stocking programs, you can reach out to us through our Contact Us page, email to info@ergoseal.com or by phone at +1-630-462-9600.

We accept all major credit cards via Paypal, but a processing fee applies.  We also accept ACH and net 30 terms upon credit approval.

Yes, we are certified to both AS9100D and ISO 9001:2015 standards. They have maintained ISO 9001 certification since 1998 and achieved AS9100 certification in 2016. Our certification can be found here. 

Yes, we offer custom design and engineering services, including the ability to reverse engineer existing seals. We have in-house design and testing capabilities to develop tailored sealing solutions for various applications. For assistance, contact us through our Contact Us page or by phone at +1-630-462-9600.

We have published several case studies demonstrating our work with OEMs across various industries. Examples include custom seal solutions for aircraft wheel speed sensors, high-performance seals for industrial food cutting equipment, and cost-efficient seal replacements for vapor recovery applications. You can explore these case studies on our Case Studies page.

Yes, we offer expertise in both mechanical and PTFE seals and can guide you to the most suitable sealing solution based on your specific application requirements. We emphasize the importance of selecting the appropriate seal type to ensure optimal performance. To discuss your needs, you can contact us via our Contact Us page or by calling +1-630-462-9600.

Lead times vary depending on the complexity of the product and materials required. Typically, lead times range from a few days to several weeks. We strive to provide timely delivery without compromising on quality and may offer expedited services depending on the project. For specific lead time information, it's best to contact us directly through our Contact Us page or by phone at +1-630-462-9600.

To initiate an order or obtain the appropriate contact information, you can reach out to us via email to info@ergoseal.com, our Contact Us page or by calling +1-630-462-9600.